Privacy Policy

Effective Date: April 23rd, 2020

Welcome to Search and Explore® (Search and Explore), which is owned and operated by Age of Learning, Inc. (Age of Learning). We are committed to providing children with a learning environment where every activity is just as fun as it is educational and where you can feel confident that your children’s privacy is protected. This Privacy Policy describes the ways in which Age of Learning, Inc., and its subsidiaries (collectively, we, our, us, or the Company) collect, use, and disclose information about "you" (an adult user over the age 18, including parents, legal guardians, and teachers) and any person who you allow to access your Search and Explore application), and any other websites, applications, and online services (Apps) that link to this policy (collectively, the Services).

Access to the Apps is provided through the account you maintain with an App store (Account). You may authorize children to access your Apps, and thus, make the Services and content accessible to children, however, we do not ask for you to provide any personal information of children.

Please read this Privacy Policy closely. By using the Services, you agree to the handling of your information in accordance with this Privacy Policy.

Summary of Key Points

You should read this entire Privacy Policy and also our Terms & Conditions. However, here are some key points:

  • Personal Information, or PI, is defined in this policy to mirror the text of the California Consumer Privacy Act (CCPA) and means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • During your App installation, the only information for you to provide is your billing information to the App store; we will not ask you to provide any information about children who you may authorize to use your Apps.
  • We do not knowingly collect any PI directly from children under age 13.
  • We take your privacy very seriously, and we never monetize your Personal Information; we use it to enhance your experience with opportunities like special promotions and offers.
  • We do not ask for certain sensitive PI such as social security numbers, driver’s license numbers, or biometric data.
  • Because the security of your Personal Information is important to us, we only ask for PI where it serves a business purpose and try to limit the collection of PI to only what is reasonably necessary to accomplish those purposes. We also use commercially reasonable physical, technical, and administrative security measures designed to safeguard all information collected by the Services.
  • You may contact us at any time (as described in Section 12 Contact Us) to request that we provide for your review or delete from our records any PI you have provided while using the Services or that we cease collecting PI or delete it. For information about when we automatically delete PI due to inactivity, please see Section 6 Discontinuing Access and Data Deletion.

For Teachers Using Search and Explore

  • If you are a teacher or school administrator acting on behalf of your school or school district, please note that we do not ask for student personally identifiable information as defined by the Family Educational Rights and Privacy Act (20 U.S.C. § 1232(g)) and its implementing regulations (34 CFR Part 99) through the Services.

Table of Contents

  1. Accounts Users

    Access to the Apps is provided through your Account. We do not ask for any PI from children. Please see Section 3.B. (Information We Collect from Users) for more information regarding the data we collect about your use of the Services including the use by any person who you authorize through your Account or allow to access your Apps.

  2. Content You Submit

    A. Information Users Provide to Us. As more fully set forth below, we and our third-party service providers collect information that you provide when using the Services, including when you access the Apps or contact us with a question, comment, or request. We will only use or disclose this information in accordance with this policy and applicable law. Please see Section 4 When We Disclose Information to Third Parties below for more information.

    (i) Adult Users We do not store billing information in our databases and requests for refunds, upgrades, or cancellations are processed by the App store (Apple, Google, Amazon) that handled your original transaction.

    In addition, Personal Information may be collected when you provide testimonials, seek customer support, or submit comments or questions. If you submit any information relating to other people in connection with the Services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

    B. Information We Collect from Users. We and our third-party service providers collect information directly from you in the form of the actions you take and content you view using the Services. For example, we may collect information about patterns of usage, order history, content preferences, and viewed history.

    When you download and use one of our Apps, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to your App, based on your device number.

    We and our third-party service providers may use the information collected through these technical methods for a number of purposes, including delivering content, tracking, and enhancing your experience on the Services. We do not allow third-party advertising networks to collect information about you when you are logged in to our Services.

    As part of your use of the Services we may ask if you would like to receive push notifications, which may include alerts and notifications, badges, banners, and sounds on your mobile device. You may choose to stop receiving push notifications at any time by changing the settings on your mobile device. We may also ask if you would like to receive SMS text messages. Please note that your carrier may charge you for the text messages you receive. To permanently stop receiving SMS text messages from us (if you are located in the U.S. or Canada) text STOP, CANCEL, or UNSUBSCRIBE in reply to any SMS text message sent by us.

  3. How We Use Information

    We will never monetize the PI of any User of the Services by providing it to a third party in exchange for money, except as described in this policy in the context of a sale of the Company.

    We and our third-party service providers may use the information collected from you as follows:

    • To permit you to access the Services, including, for example, to send you communications about your Account.
    • To provide you with customer service.
    • To respond to your inquiries and fulfill your requests or provide technical support.
    • To allow us to assess and improve the Services, its educational content, and other services we provide, such as to improve our content and user experience; to research, evaluate, and improve the Services’ educational efficacy; and to inform our understanding of the Services’ user base.
    • To maintain and analyze the functioning of the Services.
    • To analyze activity or usage data and content preferences of your use (including the use of any person who you authorize through your Account or allow to access the Apps) of the Services.
    • To deliver Search and Explore advertising to you.
    • To measure the effectiveness of our advertising to you.
    • As we believe to be necessary or appropriate (i) under applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to detect violations of and enforce our terms and conditions; (v) to protect our operations or those of any of our affiliates, including the security of the Services; (vi) to protect our rights, privacy, safety, or property or that of our affiliates, you, or others; and (vii) to allow us to pursue available remedies or to limit the damages that we may sustain (collectively, (i) through (vii) are Other Uses and Disclosures).
  4. When We Disclose Information to Third Parties

    Information collected from you will not be disclosed except in circumstances for the following purposes, which include our operations purposes:

    • To third parties who perform certain services for us, such as to evaluate research, provided that the service providers agree to keep the information confidential and to use it only for purposes that are permitted by this Privacy Policy.
    • As we believe to be necessary or appropriate as set forth above in Other Uses and Disclosures and in other instances substantially similar to those listed in this section.
    • Where legally required and in certain other cases, we may make such disclosures without first providing notice to Users.
    • Subject to confidentiality agreements, the terms of this Privacy Policy, and applicable law, information may be disclosed to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by, merged with another company, or we sell, liquidate, transfer, or license all or a portion of our assets in bankruptcy or otherwise. This means that if some or all of our assets are acquired or otherwise transferred or licensed, including in bankruptcy, that such acquirer shall be subject to the same commitments stated under this Privacy Policy.

    We also may disclose de-identified and/or aggregated information for any other purpose as permissible by applicable law—for example, the distribution of de-identified data to outside researchers or the distribution of reports containing aggregate user demographic and traffic patterns—provided that no individual or any specific end-user device can be readily identified.

  5. How to Access, Change, or Delete Account Information

    You may contact us at any time as described in Section 12 Contact Us below (i) to request that we provide for your review, or delete from our records, any PI you have provided through the Account; or (ii) to cease collecting PI from you, as applicable. Please keep in mind that a request to delete PI may lead to the inability to use certain Services.

    When we change or delete any PI at your request, we will make good faith efforts to execute the changes in our then active databases as soon as reasonably practicable, generally within 24 to 48 hours. Changing setting options may not result in immediate changes to the settings, which are subject to our operations and maintenance schedules. Please note that information may remain in backup or archive records, and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable or de-identified data, Account recovery, or if required by law. All retained data will continue to be subject to the Privacy Policy in effect at the time.

  6. Discontinuing Access and Data Deletion

    At any time, you may discontinue your access to the Apps through the App store Account where you originally purchased the App. Please note that removing the Search and Explore App on your mobile device may not mean that your access to the Apps has been canceled or deleted.

    Upon discontinuing your access to the Apps, de-identified information may nonetheless persist internally in our archive files or similar databases and may still be used on a de-identified basis for our internal support, administrative, and record-keeping purposes including, but not limited to, allowing us to improve the Services and other services we provide through research, evaluation, and analytics as permissible by applicable law.

    Please note that following a request to delete information or your access to the Apps under Sections 6 or 7 of this Privacy Policy, information including PI may remain in backup or archive records, and we may retain certain data if required by law, relevant to preventing fraud or future abuse, or for legitimate business purposes, such as account recovery and customer support, and all subject to our internal records retention periods. All retained data will continue to be subject to the Privacy Policy in effect at that time and applicable law.

  7. California Privacy Rights

    Effective January 1, 2020, the CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. In this section, “you” or “your” refers to California residents. Under the new law we are required to disclose the categories of sources from whom we collect personal information, and the third parties with whom we share it, which we have explained above. We are also required to communicate information about rights you have under California law, such as:

    • Right to access Personal Information. You may be entitled to receive the specific pieces of your Personal Information we hold.
    • Right to data portability. You may be entitled to receive a copy of your electronic Personal Information in a readily-usable format.
    • Right to disclosure. You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding your request.
    • Right to deletion. You may be entitled to request that we delete the Personal Information that we have collected from you. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need or be required to keep such information, such as for our legitimate business purposes or to comply with applicable law.

    Right to opt-out of certain sharing with third parties. You may be entitled to direct us to stop disclosing your Personal Information to third parties for monetary or other valuable consideration. You can exercise such right to opt-out Do Not Sell My Personal Information.

    As stated in the Summary of Key Points above, we will never monetize the Personal Information you provide through the Services by providing it to a third party in exchange for money. The CCPA has a broader definition of the term “sell” which includes disclosing Personal Information to any third party for valuable consideration. When we work with our advertising partners we are disclosing certain information such as cookies for their services, which are of value to us. You may be entitled to direct us to stop disclosing your Personal Information to third parties for monetary or other valuable consideration. You can exercise such right to opt-out Do Not Sell My Personal Information.

    In addition, we are required to provide you certain information about the business and commercial purposes for which we collect and share your personal information.

    We use and disclose the information we collect for the business purposes described in this policy, including but not limited to: process payments, conduct research, detect security incidents and prevent fraud, debug and repair errors, maintain your account, provide customer service, and other activities to improve our service, show advertising, market our services, and understand how users interact with our services.

    In the preceding 12 months, we have also disclosed the following categories of personal information for one or more business purposes: identifiers, characteristics protected by law, commercial information, internet or electronic network activity information, location data, and inferences we draw or derive about users.

    We use and disclose the information we collect for the following business purposes: enabling and affecting commercial transactions and advancing our commercial and economic interests, such as delivering interest-based advertising to you and analyzing the effectiveness of our advertisements.

    Exercising Access, Disclosure, Data Portability, and Deletion Rights

    To exercise the access, disclosure, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either contacting us as set forth in in Section 12 Contact Us below, or by visiting:

    Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your child.

    You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
    • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

    We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

    Non-Discrimination

    We fully support your privacy rights and will not discriminate against you for exercising any of your CCPA rights.

  8. Location of Information Processing

    The Services are controlled and operated by us from the United States. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, including the United States, which may have data protection laws that are different from those of your country. In addition, your information may be subject to access requests from governments, courts, or law enforcement officials in countries where it may be processed, under the laws of those countries.

  9. Security

    The security of your Personal Information is important to us, and we employ physical, technical, and administrative security measures designed to safeguard the information collected by the Services. We use industry standard SSL (secure socket layer technology) encryption to transfer PI. Other security safeguards include, but are not limited to, data encryption, firewalls, and physical access controls to buildings and files.

    Please be aware, however, that no information system can be guaranteed to be 100 percent secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the internet and wireless networks. If you have reason to believe that your interaction with us is not secure, please contact us as described in Section 12 Contact Us below.

  10. Changes to Our Privacy Policy

    We constantly try to provide the best services, and accordingly our Privacy Policy will change from time to time. If we update this Privacy Policy, we will notify you by posting the revised Privacy Policy on the Services. For certain revisions that materially expand the ways in which we use or share the information previously collected from you through the Services, we will display an alert next to the Privacy Policy, display an alert upon log in to the Services, or directly communicate with you (for example, via pop-up in the App).

  11. Contact Us

    Age of Learning, Inc. is located in the United States of America, and is the operator of Search and Explore. Questions regarding this Privacy Policy and issues related to your information for which you are responsible should be directed to us via any of the following methods:

    Mailing address:
    Age of Learning, Inc.
    Attention: Legal Department
    P.O. Box 230
    Glendale, CA 91209
    USA
    Telephone Number: 1-800-633-3331
    Email address: privacy@aofl.com

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SEARCH and EXPLORE takes curious young learners around the planet with eight engaging episodes.